careers

Customer Experience Co -ordinator

3/11/2014

We love our agency partners and we’re looking for someone who can support them every day in ensuring their high net worth customers have the ultimate and memorable life experience.

If you’re passionate about money can’t buy tour experiences and most importantly get a kick out of doing what it takes to make people happy, then this role could be perfect for you. Join our outstanding Customer Support team and you’ll help us deliver the beyond world-class end customer experience we strive for. Our customers are booking money can’t buy experiences and want to be looked after in every way. Your role will be to ensure their ‘pampering’ begins from the moment they get in touch; guaranteeing consistently high standards and a friendly, professional approach so that the customer’s journey with us is seamless. We believe the best performing team members need a little thank you too, so an experience or two is part of their package.

 

Vesperience-

The Experience Company is an ambitious start-up, offering exclusive experience events in the UK for high net worth individuals around the world. We represent the Britain only a selected few have access to: from supercar tours of the British countryside, stadium tours with premiership football legends to flying with former Red Arrow pilots… now we are looking for a maverick Multilingual Experience Creator – Manager to research, persuade and negotiate unforgettable events for our global clients.

 

Some Specifics

Our Customer Experience team is operational Monday to Saturday between 8.30am and 6.30 pm. We need someone full time (40 hours per week) working five days a week and one Saturday for half a day per month as part of the team’s rolling rota.

 

Your main responsibilities will include:

  • Delivering a fast, efficient response to customers via email and telephone
  • Providing help and support to customer queries and processing bookings
  • Liaising with both customers and venues, problem solving and resolving customer issues
  • Co-ordinating closely with the Account Management teams
  • Keeping up to date with all products and services

The ideal candidate will be completely customer focused at all times and committed to working effectively within a close team.

 

 Who you would be working with

The successful candidate will be the first touch point with customers and the voice of the company and as such will:

  • Report directly to the Operations Manager
  • Work closely within a small team of co -ordinators
  • Work directly with our experienced Account Management team
  • Communicate with venues and suppliers

 

What we will be looking for

The basics:

  • Minimum one year’s experience working in a customer service environment
  • Great problem solving skills with proven ability to resolve customer complaints
  • Excellent verbal communication and call handling skills
  • Strong communication and presentation skills
  • Excellent computer skills; confident with data entry, technology and online navigation
  • Excellent written and verbal English skills
  • Highly organised with attention to detail
  • Ability to multi task in a fast paced environment
  • Working on own initiative as well as proactively within a team

 

The soft stuff:

  • Energetic, enthusiastic and positive
  • The ability to empathise with high net worth customers and to process feedback positively
  • A genuine passion for the experiential travel industry
  • Working to tight deadlines to ensure daily tasks are completed, with a can-do attitude
  • Willingness to go beyond the call of duty to get the job done

 

Next steps

If you think you are the right person for the job, then we want to hear from you. Drop us an email with your CV and personality fuelled covering note to:  info@vesperience.com


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