We love our agency partners and we’re looking for someone who can support them every day in ensuring their high net worth customers have the ultimate and memorable life experience.
If you’re passionate about money can’t buy tour experiences and most importantly get a kick out of doing what it takes to make people happy, then this role could be perfect for you. Join our outstanding Customer Support team and you’ll help us deliver the beyond world-class end customer experience we strive for. Our customers are booking money can’t buy experiences and want to be looked after in every way. Your role will be to ensure their ‘pampering’ begins from the moment they get in touch; guaranteeing consistently high standards and a friendly, professional approach so that the customer’s journey with us is seamless. We believe the best performing team members need a little thank you too, so an experience or two is part of their package.
The Experience Company is an ambitious start-up, offering exclusive experience events in the UK for high net worth individuals around the world. We represent the Britain only a selected few have access to: from supercar tours of the British countryside, stadium tours with premiership football legends to flying with former Red Arrow pilots… now we are looking for a maverick Multilingual Experience Creator – Manager to research, persuade and negotiate unforgettable events for our global clients.
Our Customer Experience team is operational Monday to Saturday between 8.30am and 6.30 pm. We need someone full time (40 hours per week) working five days a week and one Saturday for half a day per month as part of the team’s rolling rota.
Your main responsibilities will include:
The ideal candidate will be completely customer focused at all times and committed to working effectively within a close team.
Who you would be working with
The successful candidate will be the first touch point with customers and the voice of the company and as such will:
What we will be looking for
The soft stuff:
If you think you are the right person for the job, then we want to hear from you. Drop us an email with your CV and personality fuelled covering note to: firstname.lastname@example.org