This policy explains details of the information we collect when you visit our website or you use our Services. It also explains the specific ways we use and disclose that information.
We want to make it clear, we take your privacy extremely seriously, and we never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why, which is why we go in-depth below to explain what we collect, send and use your data for and what your rights are.
These definitions should help you understand this policy and add clarity to any terms/labels we use. When we say “we,” “us,” “our” and “Vesperience” we are referring to Vesperience Limited. We trade via telephone, email, personal or website contact.
When we say “Customer,” we are referring to the person or entity (e.g. tour/coach operator or group organiser) that is registered with us to buy products from us or use our services. With regards to “Service” we are referring to our products and packages.
When we say “you,” we are referring either to a Customer or to some other person who visits our Website.
A “Contact” is a person we might choose to contact at some point in the future through the use of our Products or Services. Simply speaking, a Contact is anyone on our database that has given us information.
“Personal Information” means any information that identifies or can be used to identify a Contact, directly or indirectly, including, but not limited to, first and last name, email address, occupation or other demographic information.
A “Contact Group” is a list of Contacts and all associated information related to those Contacts.
Questions, Concerns & Contact Information
If you have any questions or comments, or if you want to update, delete or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us at email@example.com.
We process your personal data primarily on the basis of Legitimate Interest as a business but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary. We may process your data for:
We will only store your data, for as long as we need it to undertake any of the processes listed above. unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
a) About you: When you sign up for and use the website or Service, consult with our customer service team, send us an email, post on our blog/social media sites, or communicate with us in any way, you are voluntarily giving us information that we collect.
c) IP address lookup: We use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.
d) Cookies, tracking & beacons: We may, at a future date, use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, to analyse trends, administer the website, track users’ movements around the website and Service, and gather demographic information about our user base as a whole.
e) Data sources: Other than the aforementioned ways of obtaining data (form fills on the website, verbal and written) we may obtain information about you from third party sources, such as public databases, data service companies, social media platforms or third party data providers. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.
Examples of the information we may receive from other sources include: demographic information, device information (such as IP addresses), location, email address, contact number, technographics, and online behavioural data (such as information about your use of social media websites, page view information, and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services.
f) Who will see your data: Your data will only be seen and used by employees of Vesperience Ltd. We do not share the personal data of prospects or clients with any third parties.
a) Blog. We may have public blogs on our websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us at firstname.lastname@example.org.
b) Social media platforms and widgets. Our website may include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, Instagram and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
We may, from time to time, offer surveys, contests, sweepstakes, competitions or other promotions on our websites, software or through social media (collectively “Our Promotions”). Participation in Our Promotions is completely voluntary. Information requested for entry may include personal information such as your name, address, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Services.
When we send an email marketing campaign, it bounces from server to server as it crosses the Internet. Along the way, server administrators can read what you send. Email was not built for confidential information. Please do not use Vesperience to send confidential information.
You have certain rights given to you by law, that means you have an amount of control over your personal data that we process.
Right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how Vesperience is processing your data, you can lodge a complaint to the supervisory authority, which is the ICO. (www.ico.org.uk)
Before it gets to that situation, please make sure you contact us at email@example.com if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.
Our servers and offices are located in the EU, so your information is stored in the UK and is not transferred to, stored, or processed outside the EU or United States.
What information do we collect?
Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Personal information may be collected from you in various ways, for example: –
How is the information used?
We use the information collected primarily to process the task for which you visited the website.
We may disclose Personal Information and use personal data acquired from and provided by yourself to fulfil any of your requests and to send you appropriate and useful communications. You should be aware this includes, but not limited to, the types of communications explained below.
We use your data for the following purposes:
a) To facilitate reservations, payment, send administrative information, confirmations, request legally required travel documentation, invoicing and other financial documentation and other booking related correspondence for packages, hotels, attractions and other sites you have booked with Vesperience. Furthermore, to complete your reservation and ensure that the facilities and arrangements made are available and provide you with related customer service.
b) To promote use of our products and services to you. For example, if we collect your Personal Information when you visit our website and do not sign up for any of the Service, we may send you an email inviting you to sign up. If you use any of our Services or website and we think you might benefit from using another part of our Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the opt-out link included in every email we send.
In addition, we may use information we collect in order to advertise our products and/or Services to you or suggest additional features of our Services that you might consider using. In addition, we may use your Personal Information to advertise our Services to potential or other users like you.
c) To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by informing us of your wish to opt out at any time.
Types of communications: By processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. This includes but is not limited to the latest news about Vesperience, information about booking procedures, details about the products and Services we offer, information about our website and promotional offers on products and services. We would also like to keep you abreast of the charity events and initiatives we partake in.
At any time, you can update your preferences by clicking the link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link. If you don’t have an email from us to hand and want to update your preferences, contact us at firstname.lastname@example.org or by telephone 01753 83660 and we will arrange for you to change your preferences as you wish.
e) To communicate with our Customers about their account and provide customer support.
f) To enforce compliance with our Terms & Conditionsand applicable law. This may include developing tools that help us prevent violations.
g) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
h) To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
i) To prosecute and defend a court, arbitration, or similar legal proceeding.
j) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
k) To provide, support, and improve the Services we offer. This includes our use of the data that our Customers provide us in order to enable our Customers to use the Services to communicate with their Contacts. This also includes, for example, aggregating information from your use of the Services or visit to our website and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Contacts (all anonymised, non-personally identifiable information) with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the information we transfer to them in a manner that is consistent with this policy
l) To provide suggestions to you. This includes adding features that compare Customers’ email campaigns or using data to suggest products or services that you may be interested in or that may be relevant to you.
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Your information will not be disclosed to any third party unless you have given your consent to such disclosure. You may at any time ask us to refrain from sending you promotional or marketing messages by sending us an email with the words UNSUBSCRIBE in the subject box or by telephoning us. If we contact you by email each time you receive a message you will also have the option to decline to receive further information of that type from us.
If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
We may disclose aggregate statistics about our site visitors, clients and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
The internet is not a secure medium. However, we take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data and our security and privacy policies are periodically reviewed and enhanced as necessary. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and
Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
If a security breach causes an unauthorised access into our system that materially affects you or your contacts in our software, then Vesperience will notify you as soon as possible and later report the action we took in response.
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered.
We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device.
If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Legal Identity Information
Registered name: Vesperience Ltd.
Registered office: Suite 16, Beaufort Court, Admirals Way, South Quay, London E14 9XL
Registered number: 08299642
Intellectual Property and Right to use
By using our site, you consent to the collection and use of information by us. Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information, you consent to these transfers.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download any such material and content only onto one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.